Your personal information belongs to you. At Casi Plus, we only collect what we genuinely need to run the platform and keep your account secure, and we never sell your data to anyone. This Privacy Policy explains exactly what we collect, why we collect it, how we protect it, and what your rights are as a player in the Philippines.
Summary: This Privacy Policy applies to all Casi Plus players and visitors. By using the Casi Plus platform at casiplus.app, you acknowledge that you have read and understood how we handle your personal data. If you have any questions, our support team is available 24/7.
Casi Plus ("we", "us", "our", "the Platform") is committed to protecting the personal information of every player who registers and plays on our platform. This Privacy Policy explains, in plain and straightforward terms, what personal data we collect from you, how we use it, how we keep it safe, and what rights you have over your own information.
This policy applies to all personal data collected through the casiplus.app website, any related mobile applications, and all communications between you and Casi Plus — including live chat, email, and promotional notifications.
At Casi Plus, we take privacy seriously because we know how important it is for Filipino players to trust the platform they're playing on. We follow the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any applicable guidelines issued by the National Privacy Commission (NPC).
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, which form part of the overall agreement between you and Casi Plus.
For the purposes of applicable data privacy laws, Casi Plus is the data controller responsible for your personal information. This means we determine the purposes and means by which your personal data is processed.
If you have any questions or concerns about how your personal data is handled, or if you wish to exercise any of your data privacy rights, you can reach our dedicated privacy team through the contact details provided in Section 15 of this policy.
Platform: Casi Plus
Website: casiplus.app
Contact: support@casiplus.app
Casi Plus collects the minimum amount of personal data necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we may collect include:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID type and number | Yes – for verification |
| Contact Data | Email address, mobile number | Yes – for account management |
| Financial Data | GCash/Maya account reference, bank account details for withdrawals, transaction history | Yes – for payments |
| Account Data | Username, password (hashed), account preferences, login history | Yes – to operate your account |
| Gaming Activity Data | Game history, bet amounts, winnings, session duration, game preferences | Yes – for platform operation and compliance |
| Technical Data | IP address, device type, browser, operating system, cookies | Yes – for security and performance |
| Communication Data | Records of live chat, emails, and support interactions | Yes – for support quality and compliance |
| Marketing Preferences | Opt-in/opt-out status for promotional communications | Optional |
Casi Plus does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless specifically required by regulation (e.g., responsible gaming assessments) and with your explicit consent.
Casi Plus collects your personal data through the following means:
Casi Plus uses personal data only for specific, legitimate purposes. We do not use your data for anything that isn't described in this policy. The main purposes are:
Under the Philippine Data Privacy Act of 2012, Casi Plus processes your personal data on one or more of the following legal bases:
Casi Plus does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:
All third parties who receive Casi Plus player data are required to process it in accordance with applicable data privacy laws and are not permitted to use it for their own purposes beyond the scope of the service they provide to us.
Casi Plus retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable Philippine law and our licensing obligations.
In general terms:
When data is no longer needed, Casi Plus deletes or anonymises it in a secure and irreversible manner.
The security of your personal information is something Casi Plus takes very seriously. We implement a layered approach to data security that includes both technical and organisational measures:
While we apply all reasonable security measures, no online platform can guarantee 100% security. We strongly encourage you to use a strong, unique password for your Casi Plus account and to keep your login credentials confidential.
Casi Plus uses cookies and similar technologies to make the platform work properly, remember your preferences, and improve your overall experience. Here's what each type of cookie does:
You can manage cookie preferences through your browser settings or through the cookie preference centre on the Casi Plus platform. Note that disabling certain cookies may affect your ability to use some platform features.
Casi Plus is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we may request proof of age at any time.
If we become aware that an account belongs to a person under 18, we will immediately suspend that account, void any transactions, and delete the associated personal data in accordance with applicable law.
If you believe a minor may have registered on Casi Plus using falsified information, please contact our support team immediately so we can investigate and take appropriate action.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Casi Plus. You may exercise any of these rights at any time by contacting our support team:
Request a copy of the personal data we hold about you and information on how it is being processed.
Request correction of any inaccurate or incomplete personal data in your Casi Plus account.
Request deletion of your personal data where it is no longer needed for the original purpose, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing or other purposes based on our legitimate interests.
Request your personal data in a structured, commonly used, and machine-readable format to transfer to another service.
Withdraw consent for marketing communications or any consent-based processing at any time without affecting prior lawful processing.
To exercise any of these rights, please contact Casi Plus support via live chat or email at support@casiplus.app. We will respond to all verified requests within 15 business days as required under Philippine law. There is no charge for exercising your rights, though we may decline requests that are manifestly unfounded or excessive.
If you are not satisfied with how Casi Plus has handled your data privacy request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Casi Plus primarily processes and stores your personal data within the Philippines. Where it becomes necessary to transfer data to service providers located outside the country — such as certain technology or analytics partners — we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to Philippine data privacy law.
These safeguards may include contractual protections in the form of data processing agreements that require overseas recipients to handle your data in line with applicable Philippine requirements. We do not transfer your personal data to jurisdictions that do not offer adequate data protection without first putting appropriate safeguards in place.
Casi Plus may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws and regulations. When we make changes, we will update the "Last Updated" date at the top of this policy.
For material changes that significantly affect how we process your personal data, we will notify you by displaying a prominent notice on the Casi Plus platform or by sending an email to the address registered to your account, giving you an opportunity to review the changes before they take effect.
We encourage you to review this Privacy Policy periodically. The most current version will always be available at casiplus.app/privacy-policy. Continued use of the platform after any updates have been communicated constitutes your acknowledgement of the revised policy.
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, the Casi Plus privacy team is here to help. We're available around the clock and we aim to respond to all privacy-related enquiries promptly and thoroughly.
Email: support@casiplus.app
Live Chat: Available 24/7 on the Casi Plus platform
Website: casiplus.app
For data access requests, correction requests, or deletion requests, please use the subject line "Privacy Request" in your email to help us route your message to the right team quickly.
By using Casi Plus, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the platform and contact us to close your account.
Privacy isn't just a legal obligation for Casi Plus — it's part of how we respect the players who trust us with their personal information.
Every piece of data travelling between your device and Casi Plus is encrypted via SSL/TLS. Whether you're depositing via GCash or checking your bet history, your data is protected in transit.
Player data is accessible only to authorised Casi Plus staff who genuinely need it to do their job. All internal access is logged and reviewed. No browsing through player accounts out of curiosity — ever.
Casi Plus does not sell, rent, or trade your personal data. Full stop. The data you give us stays with us and the limited service providers who need it to run the platform.
Everything we do with your data is aligned with Republic Act No. 10173 and the guidelines of the National Privacy Commission. You have enforceable rights — and we respect them.
Made a mistake in your profile? Want your account data deleted? Just ask. The Casi Plus support team will handle your request within the timelines required under Philippine privacy law.
In the event of a data breach that could affect your rights, Casi Plus will notify both the National Privacy Commission and affected players promptly, in full compliance with RA 10173 requirements.
At Casi Plus, you're not the product — you're the player. Join over 100,000 Filipino players who trust us with their gaming experience and their personal information.